Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Business Management
no record
Provider: SFIC INSTITUTE PTE. LTD.
Introduction This course covers identifying risks, adopting risk control policies and procedures and performing basic risk assessment, as well as reporting findings. Course Objectives/Outline 1. Understand potential impacts on the independence of organisation 2. Understand the impact on potential product deliverables 3. Minimise threats to achievement of project objectives 4. Classify risks e.g. t...
Introduction This course covers identifying and evaluating potential sales opportunities and communicating benefits and features of the organisation’s products / services as well as pursuing leads. Course Objectives/Outline 1. Recognise opportunities that can be converted into potential sales leads 2. Evaluate opportunities to determine alignment to organisational growth strategy 3. Communicate ...
Introduction This course covers identifying, assessing and managing customer expectations, setting customer service standards and resolving issues, as well as maintaining and improving customer relationships. Course Objectives/Outline 1. To allow all customers to have a consistent customer experience 2. To have benchmarks that can be used to monitor and improve service standards 3. To communicate ...
Introduction This course covers tracking, replying to, and escalating user responses to social media platforms used by the organisation, as well as setting up accounts on social media platforms. Course Objectives/Outline 1. Understand user opinions and perceptions of the organisation 2. Engage users 3. Anticipate potential issues 4. Respond quickly to issues 5. Identify emerging user needs and mar...